Luxury Retro Clocks

Shipping Policy – Sheesham Valley

Welcome to Sheesham Valley! We are committed to providing you with a smooth and reliable shopping experience. Please read our shipping policy below:

1. Order Processing Time
All orders are processed within 1–2 business days after confirmation.
In case of any delay, you will be informed in advance.

2. Delivery Time
- Major cities: 2–4 business days
- Other areas: 3–6 business days

3. Shipping Charges
Shipping charges range from PKR 300 to PKR 500, depending on your location.
Due to the current global situation and rising fuel prices, shipping costs have increased, and these charges have been adjusted accordingly.

4. Order Tracking
Once your order is shipped, a tracking number will be shared so you can easily track your delivery.

5. Cash on Delivery (COD)
We offer Cash on Delivery service for your convenience.

6. Delivery Delays
Delivery may be delayed due to unforeseen circumstances such as weather conditions, logistics issues, or other external factors. We appreciate your patience in such cases.

7. Order Confirmation
Our team may contact you via call or message to confirm your order before dispatch.

If you have any questions or need assistance, feel free to contact us anytime.

Sheesham Valley – Quality Sheesham Clocks, Delivered with Care

Refund & Replacement Policy – Sheesham Valley

At Sheesham Valley, customer satisfaction is our top priority. Please read our refund and replacement policy carefully:

1. Damaged Items (Replacement Policy)
If your order arrives damaged, broken, or defective, you are eligible for a free replacement.
You must inform us within 24 hours of delivery and provide clear pictures or video as proof.

2. Refund Policy (15 Days)
If you are not satisfied with your purchase, you can request a refund within 15 days of receiving the product.
The item must be unused, in its original condition, and packed properly.

3. Transit Damage
If the product gets damaged during shipping, Sheesham Valley will provide you with a replacement at no extra cost.

4. Refund Process
Once we receive and inspect the returned item, your refund will be processed within a few business days.
Refunds will be issued via bank transfer or any mutually agreed method.

5. Non-Eligible Cases
- Used or damaged products (by the customer) are not eligible for refund
- Requests made after 15 days of delivery will not be accepted

6. Contact for Claims
For refund or replacement requests, please contact our support team with your order details.

Sheesham Valley – Your Trust, Our Responsibility

Contact Information – Sheesham Valley

At Sheesham Valley, we are always here to assist you. If you have any questions, concerns, or need support, feel free to reach out to us through the following channels:

1. Customer Support
Our support team is available to help you with orders, inquiries, and complaints.

2. Phone Number
0306 7116966

3. WhatsApp
0306 7116966

4. Email Address
sheshumvalley@gmail.com

5. Working Hours
Monday to Saturday: 10:00 AM – 8:00 PM
Sunday: Closed

6. Response Time
We aim to respond to all queries within 24 hours.

Thank you for choosing Sheesham Valley!
We value your trust and are always here to help.